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Diligent Crew

CASE STUDY

Xclusive Appliance Repair

Appliance Repair Company

Conversion Rate
- 1 %
Leads Increase
+ 1 %
Bounce Rate
- 1 %

Company

Xclusive Appliance Repair, a top provider in California, offers high-quality repair services to residential and commercial clients. Despite excellent services and a solid reputation, they struggled to expand their audience and enhance business through their website.

Challenge

Our task was to boost Xclusive Appliance Repair’s online visibility and generate quality leads. They had an outdated website that hindered user experience and appointment scheduling, amidst tough market competition. We aimed to create a user-friendly, SEO-optimized website and a well-targeted Google Ads campaign to improve visibility, attract customers, and enhance ROI.

Solution

Our team started by conducting an in-depth analysis of Xclusive Appliance Repair’s current online presence, including their website and social media channels. We identified several areas of improvement and recommended a solution that would help them achieve their goals.

Website Development:

Our team of designers and developers worked closely with Xclusive Appliance Repair to create a new website that was visually appealing, user-friendly, and optimized for search engines. The website was built on WordPress, which allowed for easy customization and integration with various tools.

We focused on creating a clear and concise message that highlighted the company’s services, pricing, and contact information. We also added a section for customer reviews and testimonials, which helped build trust with potential customers.

Google Ads Campaigns:

Our digital marketing company designed and implemented a Google Ads campaign that focused on attracting high-quality leads and maximizing the company’s return on investment (ROI). Our team employed a variety of strategies to ensure that the campaign was effective and efficient.

  1. Keyword Research: We conducted extensive keyword research to identify the most relevant and profitable search terms for the company. We focused on long-tail keywords that targeted users with specific needs and intent. This allowed us to create highly targeted ads that would attract users who were most likely to convert.

  2. Ad Copy: Our team created compelling ad copy that highlighted the company’s unique selling points, such as their affordable pricing, fast service, and excellent customer support. We used language that resonated with users and encouraged them to take action. We also included a clear call-to-action to guide users to the next step in the customer journey.

  3. Targeting: We used Google’s targeting options to reach users at different stages of the buying process. We targeted users who were actively searching for appliance repair services in Xclusive Appliance Repair’s service areas, as well as users who had previously visited the website or showed interest in similar services. We also used geographic targeting to ensure that the ads were displayed only to users in the company’s service areas.

  4. Ad Extensions: We utilized a variety of ad extensions to enhance the effectiveness of the ads. We used sitelink extensions to provide users with quick access to relevant pages on the website, such as the pricing page and contact page. We also used call extensions to allow users to call the company directly from the ad, making it easier for them to take action.

  5. Monitoring and Optimization: Our team monitored the campaigns closely to ensure that they were performing well and making the most of the budget. We used analytics tools to track the performance of the ads and made data-driven decisions to optimize the campaigns for better results. We adjusted the bidding strategy, ad copy, and targeting options based on the data we collected to ensure that the campaigns were effective and efficient.

Results

The new website and Google Ads campaigns had a significant impact on Xclusive Appliance Repair’s online presence and business growth. Within the first six months of launching the website and ads, they saw the following results:

  • 60% increase in conversion rate
  • 45% increase in leads generated
  • 31% decrease in bounce rate
  • 25% increase in customer reviews and testimonials

Conclusion

The redesign of Xclusive Appliance Repair’s website and the implementation of a Google Ads campaign were effective. Through a well-planned strategy, we managed to improve user experience, enhance the company’s online visibility, and generate more business. The results were impressive, including a significant increase in website traffic, pageviews, and conversion rate, as well as a decrease in bounce rate. Additionally, the ROI from the Google Ads campaign was excellent. We are proud of our collaboration with Xclusive Appliance Repair and committed to providing continuous support to ensure the longevity of their success.

Schedule Your FREE Consultation

Reserve your 30-minute discovery session with us to explore your business needs and marketing goals in detail. During this initial consultation, we’ll dive into your current marketing efforts, discuss your specific objectives, and identify key opportunities for growth. After our discussion, we will develop a customized cost proposal tailored to your business’s unique requirements and aimed at maximizing your return on investment.

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